Where is parcelforce national hub

Parcelforce Worldwide. Jun 20, Watch: Royal Mail sorting centre during the busiest week of the year. I bought something online and what i bought was being shipped by Parcel Force. I checked my tracking information and it said that it has been sorted …. I live in the outskirts of Coventry, literally a stone throw from the Parcelforce national hub.

Abismal customer service system in place where customer cannot communicate with the top go escalate complaints- instead being dealt with by the same International Helpdesk advisor. Service what service? Ordered goods from a company in Denmark on 3rd June The goods were shipped and received by Parcelforce Stoke depot on the 10th June It was then forwarded to the National Depot on the same day where according to the last event in their tracking system it has been Sorted, that was 1 month ago.

Emails and calls to customer service have yielded nothing as they will not do anything without a ticket and yes they will not raise a ticket for the recipient of a package. I therefore got the sender to raise a ticket, yet still my parcel is still at their National Hub being Sorted lost forever Parcelforce are naff but their delivery driver Lee from the Rotherham depot is a top guy.

Parcel delivered at the time of day stipulated and handled with respect. Great customer service from the driver. OMG I should of checked these reviews first!!

Ordered car part very important to get back on the road.. Should of used dpd. Anyone thinking about using these take note of all the poor reviews and dont waste your money! Whoever is running parcelforce needs to go.. I placed an order with a UK retailer in March who unfortunately uses Parcelforce for international deliveries. Its already July and my package is still in the UK, in the International Hub or at least thats what the tracking history sais , sorted for export Well, it has been sorted for export for a while now.

I have already contacted Parcelforces customer service twice, they are very kind but not helpful. Its a joke. A really bad one. Consider yourself warned.

The status of the consignment said it was being held at the National Hub due to an insufficient address but this was verified as being ok by the advisor I spoke to.

At this rate the summer will be over by the time it arrives! I never leave a review before but in this case will go out of my way and make an exception to the rule,This delivery service is the absolute worst I have ever come across,on this 15th of may my wife purchased me a birthday present from the UK we live in Ukraine, was collected on the 18th of may and still to this day on the 15th of June its still showing in the Coventry Hub where the parcels go to lay to rest,the seller of whom has done nothing but constantly send emails and phone regarding our delivery has tried his upmost to deal with this situation,please avoid these people like the plague it should not take 1 month for 2 parcels to move 2km!!

Here we are 1 day before Brexit and it still takes Parcel Farce 8 days and counting to raise a customs charge for my parcel.

DHL phone you while the item is in transit to take payment and can deliver next day from around the globe while my item gathers dust in your warehouse waiting for you to pull your finger out the proverbial. God knows how long it will take when you have an extra 27 countries parcels requiring customs clearance. Just spoke to an agent regarding a parcel from the U. S to the UK that had been held in customs for a week.

Very helpful guy who tracked down my parcel via postcode as the tracking number the retailer had given me was wrong. He was able to update me on the exact status of my parcel which had been released 30 minutes prior to the phone call.

He also provided me with a correct Parcelforce tracking number and the telephone number of the local London hub which I could call the next day, so I could immediately pay the customs fees and avoid waiting for the invoice to come through. Really helpful and friendly service. Ordered an item 3 weeks ago, on a two day delivery service, item was tracked to the UK hub, said on way to delivery depot, well it must be a long long way because thats where it stayed ever since! Contacted parcelforce, absolutly no help whatsoever, generic replies telling you to contact seller.

No you have the parcel, why dont you make the effort to find out where it is. Said they would carry out an investigation and allow 5 days, the 5 days past a week ago and no contact atall. Disgusting service. Will never use again and strongly advise anyone else from using them.

Whats going on with my package? He has been traveling from depo to depo two weeks now. Can you finally deliver it to me? If this is such a problem, I can pick it up myself od is to difficult for you They Lost my parcel 60cm by 40cm! If you can lose that! More like robbed. Avoid them. There is a rat somewhere down the line. Worst company I ever used. Never again stay away. Sent my suitcase for next day AM delivery. Learned my lesson, first and last time to use parcel force. If this is your attitude in a National delivery, hows your International deliveries quality then?

You really need to do something in the coming few hours. It is the worst post company. They dont feel any responsibility. They asked me to stay home and I did, but have got an email that I wasnt home.

They instead left it in an office which is the worst choice in this pandemic circumstance. I just wonder if they lie or whether they go to different addresses. Anyway not recommended. Ordered a package with express24 hour shipping on Wednesday 10th, its now Friday 12th and Ive received a text saying theres been a delay and I wont get it till the next working day which will be Monday.

I am still waiting for my parcel there was a cupboard to leave the parcel in. And the week before he left it in my cupboard. This review applies to Parcelforce in general as opposed to the hub in particular. If I could give Parcelforce zero I would. An absolutely horrendous level of service. I cant understand why anyone would chose to use Parcelforce as a carrier.

Unfortunately someone sending me an item has. I have found it impossible to track the item because of Parcelforces failure to update their own Track your Parcel part of the site. For almost 24 hours it has been, On route to hub. This is the case every time I try to track a parcel they have been paid to deliver. I wasted a day of my life yesterday waiting for it to arrive as at the time tracking details had not been put on their site.

It didnt. I fear the same thing will happen today. In an attempt to find out when the parcel would be delivered I contacted my local office but although this was during office hours I was simply fobbed off by a recorded message. Sadly this is not the first time I have received this level of service. Why on earth dont people just use DPD, Yodel etc????? Parcelforce are quite simply, not fit for purpose.

Parcel that I should have received 2 weeks ago is still stuck international hub. I wonder what excuse they would give for their pathetic services when this disease is gone. Lost my parcel after I already paid for re-delivery. Refuse to look for it despite no records of it being destroyed.

Worst service Ive ever encountered. If I could take stars off them I would. They sent a shipment to me and did not inform me it had arrived. It was returned to their depot and now I can not contact them. I have raised several tickets with them and there has been no reply to any. The item is worth more than pounds it is disgrace the way they behave and should have their license removed.

Received a text to say parcel arriving between am. Great news as I had booked the day off! Still not arrived at 4pm when I received a tracking update saying that Sam the driver was not able to locate our house at We live next to a main road and have never had our house disappear before! Disgraceful customer service. Service has got sloppy and shoddy of late - parcels dissapear into the ether and then magically get delivered finally without recourse, days after they shouldve been!

Just took 5 days to deliver a Parcelforce 24 package. Also, Dont bother pursuing things phoning their number - you might as well ask the cat for all the good it does!! Awful unprofessional and more. Parcelforce were paid extra to deliver on a Saturday in the SW19 area and despite sending a text message at the beginning of the day to day that the parcel would be delivered by No message or apology has been sent and according to the live tracking system their driver clocked off at 2pm leaving me stranded and having sat in all day waiting.

I expect that they will lie and say delivery was attempted. You have ripped me off and wasted my whole day as well as ruining the occasion for which the parcel was needed. Royal Mail deliver everyday with an amazing service such a ashame Parcelforce is allowed to be run like this! Harrods confirmed it was correct. Avoid these People At All Costs! My parcel has been in customs for 5 days now. Getting on my nerves. Im getting a gift from Australia and I better not have to pay for anything.

The person from Australia has payed for the postage already so Im praying I dont have to pay anything, if I do, not gonna be happy because it shouldnt be the person receiving anything as a gift having to pay. Bought something from a business and paid extra for the Parcel Force delivery option with tracking. Well, one of the 2 parcels arrived yesterday but the other half is still at the hub.

How did you manage to only deliver 1 of 2 parcels? Thats terribly inefficient for you to come to my house twice but thats also very inconvenient for me as it was meant to be a present and now I only got half of the present. Do not use! Just what we wanted to hear! Absolutely shocking service. Im too disgusted to write about my experience. Log in Register. Search titles only. Search Advanced search…. Forum List.

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